Once you place your order (and it’s fulfilled by our Active Relief Naturals Fulfillment Team), you will receive an “Order Confirmation” email from us *. This email will contain all of your order details, including the order number, shipping address, billing address, and an itemized list of all products you ordered. Once your order has shipped from our fulfillment center, you will receive a “Confirmation” email from us within 12 hours. 

Before contacting our Customer Service Team, we recommend that you first look all over your property as USPS or UPS may have left your package in a safe location, away from the view of the public. Also, please check with your family members and neighbours to see if they have seen your package. 

If you live in an apartment complex, your package may have been delivered to either: a “Parcel Locker,” (you should have been given a key by the USPS for this Parcel Locker) or to your Leasing Office or Manager’s Office). 

If you do not find your package, we suggest contacting your local Post Office or UPS Store. Make sure to give them your tracking number which can be found in your Account Area, and explain that you have not received your package but your tracking shows it was delivered. If none of the above help you, please contact our Customer Service Team at support@ActiveReliefNaturals.com for assistance.

Active Relief ships all orders through USPS, FedEx, and UPS, anywhere in the United States. We will also ship all orders within 48 hours if they are placed before 11 AM Pacific Time (2 PM ET) Monday – Friday. Transit times exclude Saturday and Sundays and Federal holidays. Payment, receipt, and tracking information are provided via email after orders are completed.

Active Relief Naturals can ship to any street address in all 50 states, including Alaska and Hawaii. If you have a PO Box, we can ship your order via FedEx SmartPost, which takes 2 to 7 business days for delivery.

Active Relief Naturals can ship to all countries that allow for import of natural hemp products.

Please contact our customer service to confirm if your order is still processing or has been shipped. If it’s already shipped, we recommend using FedEx Delivery Manager to change the shipping address and re-route your order.

Your order confirmation will include a serial order number; you can use this number to track your order through FedEx Tracking.

Orders placed Monday-Friday before 2 PM go out on the same day. Orders placed after 2 PM will be shipped the following business day.

If you’re not satisfied, we’re not satisfied. We offer a 14-Day return policy with your unopened purchase. The customer is responsible for return shipping costs. The product must be returned and unopened to receive a full refund. Once the product is received a refund will be issued within 3-5 business days. If you need to request a return or refund. Please complete the form below and we will contact you shortly. For the most effective results, we recommend trying our products for at least 2-3 months to feel maximum benefits. 

The customer is responsible for return shipping costs. The product must be returned to receive a refund. Once the product is received a refund will be issued.

You have 30 days from your purchase date to make a return. Active Relief Naturals is happy to offer all customers a 100% Satisfaction Guarantee.

After processing with our customer service, you can do what you wish with the Active Relief Naturals product. Please recycle if you can. Your new Active Relief Naturals product is on its way.

You can speak with our customer service team directly for questions or concerns about returns and refunds, or you can email us at info@activereliefnaturals.com